Watch a Sneak Peek of the 90 Minute Video:
Workers' compensation premium audits can solidify an agent-client relationship or sever it. Agents who want to use the audit process to solidify their relationship with their client must understand the process and, most importantly, use it to their advantage.
The Academy of Insurance assembled, and pre-recorded a team of knowledgeable work comp audit professionals to offer advice on how to use the work comp audit to your advantage.
Three keys parts of the work comp audit are discussed in this webinar:
1. How to Prepare Your Client for the Audit - As the agent, you can and should teach and instruct your client about what to expect at audit - even if they have been audited for many years. Preparing your client requires more than a simple phone call. Insurance agent David Leng, a work comp expert, guides you through this process.
2. What Happens on the Day of the Audit? - Many agents have never sat through an audit with the client. Ed Galloway, president of Commercial Insurance Services (an independent auditing firm) walks participants through the audit day.
3. The Aftermath of the Audit - What happens after the audit? What if it's wrong? How do you know it's wrong? How do you get it corrected? Randy Sieberg, a work comp audit consultant, answers these questions.
With this knowledge, you can confidently prepare your clients for the work comp audit, and help them after the audit when necessary.