This article explains HOW you convince the other party in a coverage dispute that a claim is or is not covered, examining the balance between the role of policy language and the role of logic and reason, and identifies important resources that can be used in a proven 4-step claim resolution process.

Learning Objectives:

• Understand why and how reading and researching policy language is critical to determining whether a claim denial is justified.
• Learn how to interpret policy language and document your interpretation.
• Explore approaches and techniques for 'pleading' your case without litigation.
• Identify expert and authoritative resources for resolving coverage and claim disputes.