Einstein said doing the same thing over and over again and expecting different results is the definition of insanity, yet Bill Murray's character, Phil, in Groundhog Day repeats one day for years. The movie has become pop-cultural shorthand for mundane repetition and apathy. But when insurance professionals repeat the same mistakes over and over with no correction, these mistakes lead to a pattern and practice that usually ends up in a bad faith lawsuit which increases loss adjustment expenses and impacts the bottom line for the carrier and producers.

Join Chantal M. Roberts as she walks you through the NAIC Unfair Claims Settlement Practices Model Rules and discusses what errors she sees over and over as an expert witness for claims handling, standards, and procedures and how those errors can affect others such as the producers and underwriters. In this hour-long webinar, you will learn:

• How to recognize a situation which can lead to bad faith;
• How to remove yourself from the situation once you're in it; and
• How all departments of the insurance carrier can best serve the client.