All of us have heard of emotional intelligence by now, but what does it mean? More importantly, what does it mean to you? Is it really useful to understand how to deal with your own emotions and the emotions of those around you? Join us as Lynn Thomas of Thomas Consulting helps us to understand that emotional intelligence is a skill that you can improve on like other skills. She will help us to understand how we can read individual styles and adjust our communications accordingly. We will learn the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation, and empathy.

Key takeaways from this session include:

• Define and practice self-awareness, self-management, self-regulation, self-motivation and empathy.
• Communicate successfully with employees that before this Webinar were difficult to speak with.
• Master tools to regulate and gain control of one's own emotions.
• Articulate your emotions effectively.
• Balance optimism and pessimism.
• Relate emotional intelligence to the workplace.