In this session, based on the recent book Stone Tablets to Satellites: The Continual Intimate but Awkward Relationship Between the Insurance Industry and Technology, author Barry Rabkin will guide us from the proto-insurance and technology used in King Hammurabi’s era, and then jump to the current time to emphasize that insurers must simultaneously resolve the modern era insurance decision matrix and the firm’s intimacy/awkwardness relationship with technology.

The core of his webinar will be a discussion of some of the technology applications deployed for customers, carriers, product development, claims management, changing the risk landscape, and data analytics. He will finish the webinar by noting seven focus areas that insurers need to deploy to succeed in the future.

The heart of the book and webinar is that technology enables insurance firms to meet or exceed customer objectives rather than technology being a beginning-and-end of itself.