This presentation will turn effective listening into a powerful business tool for professionals. We spend more than 40% of our time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions, just because most people don't know how to listen effectively. You will acquire active, productive listening skills and put them to work for you immediately; professionally, socially, and personally.

With these time-tested techniques, you'll learn how to:

• Eliminate distractions and improve your concentration on what is being said.
• Locate key words, phrases, and ideas while listening.
• Cut through your own listening biases.
• Interpret body language clues.
• Ask constructive, nonthreatening questions that elicit real information.
• Get others to listen to you.
• Master a whole range of listening skills that you can use on the job and in your personal life.