Have you ever wondered how attorneys - who attend exactly none of our industry's plethora of training, continuing education (CE), or designation sessions - have managed to create a massive profit niche out of inserting themselves into insurance claim resolutions? How did they convince far too many of our insureds that facing a contractually-controlled insurance claim without legal representation is just begging to be shafted by the carrier? No wonder we often lose at the claim game: many of us didn't even know we were playing, much less what the rules are.

With apologies to Bob Dylan, something is clearly happening here, and you don't know what it is, Mr. Jones. Well, you will after this session. Tune in to discover what the lawyers already know, and leave better able to offer your clients a great service, at a lot less expense, and a minimal need for attorney involvement. Don't you just love a win-win-win?

Participants in this webinar will learn:

• The four key steps to follow to resolve any claim dispute
• Why knowledge of insurance is only the first step in that process
• How far you can go on your own, and when you'll require a team
• What lamaze teaches us about consumer claims behavior