This webinar lays the foundation for the remaining seven webinars in the series by introducing five (5) knowledge and skills areas that govern the resolution of coverage and claims denials, including enumerating a 4-step process for reversing claims denials and advocating on behalf of insureds.

Learning Objectives:

• Understanding the role of the agent as an advocate for both the policyholder and insurer.
• Appreciating the duty and importance of reading and understanding policy forms via the introduction of the "RTFP!" Doctrine.
• Discover how to access policy form regulatory filings and use this information to resolve coverage and claims disputes.
• Identifying educational and reference resources to dispel the 'knowledge by folklore' trap.