The Workers' Compensation arena is complicated. Every state does its own thing. Every carrier handles its claims differently. Employers aren't sure how it works sometimes, they just write the premium checks and hope that their premiums don't go up next year.

We've brought together two industry veterans and friends of the Academy, Frank Pennachio and James Moore for a unique discussion about Workers' Compensation insurance, its present, its future, and anything else that comes up.

Here are some topics that we plan to cover:

• The influence of the Experience Modification Factor on pricing.
• Technology's influence on the role of the adjuster.
• The role of the insurance company and the agent in the workers' compensation claim process.